Reference

Legal terms for India accounts

This page sets out how yj-12 handles access, data use and account changes for India.

Local law firstPlain account rulesData handled carefullyChange requests welcome
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yj-12 Legal terms for India accounts
CONTACT PATHS

How to contact our legal desk

If you have a question about access, records or a term change, send it through the channel that matches your account.

Email Send legal requests to our mailbox with your registered name, account ID and the change you want. We use that trail to verify identity, keep the request in order and reply through the same address.
In-account form Use the form after you open your account if you need a copy of stored data or a correction. The form ties the request to your profile, which helps us process it without confusion.
Written notice If you need a record for a formal step, send a written notice with your contact details and a clear request. We route it to the team that handles legal matters and respond by the same channel.
RECORDS AND ACCESS

Records, cookies and account security

We handle legal requests with the same checks we use for account security: confirm who you are, match the request to the right record and apply only the change that local law…

Data use

We keep account details, login timestamps and wallet references only for operating the account, handling disputes and meeting legal duties. Those records are not public, and access is limited inside the business.

Cookies

Browser cookies help keep you signed in, remember form state and spot unusual access. They can also help us see whether a session was interrupted when you ask us to check a change or dispute.

Security checks

If your password, device or phone number changes, we may ask for a confirmation step before we accept a sensitive request. That extra check protects account edits, withdrawal-related records and contact updates.

Retention

We keep records for as long as needed for legal, tax, dispute and account-safety reasons, then remove or archive them according to our internal schedule. Retention can change when law or a formal request requires it.

Your requests

Where local law gives you a right to see or correct stored data, send the request with enough detail to identify the account. We will tell you what we can share, what must stay withheld and why.

Who to contact

For privacy, access or correction questions, contact the legal mailbox or the in-account support form. We keep a trace of the request so you can follow the thread and so we can show what action was taken.

Questions about access and changes

These answers cover the points we are asked about most when someone checks legal use, record keeping and change requests. If your state or country rule is different, the local rule applies first. We keep the language plain so you can decide whether to open an account and what to expect after you do.

Access depends on local law and on whether the service is available in your location. If a state rule is stricter than our standard terms, the local rule comes first, and we may block access there.

We may keep registration details, login logs, device markers, support threads and wallet references tied to your account. Those records help us confirm identity, handle disputes and meet legal duties where retention is required.

Cookies help us recognise a signed-in session, remember form state and spot unusual access. If you clear them, the site may ask you to sign in again or repeat a verification step.

Send the request from your registered email or through the in-account form, include the exact field you want changed and attach any proof we need. We will review it under the applicable law.

Where local law allows, you can ask for a copy of stored account data. We may need to confirm identity first, and some parts may stay withheld if another legal duty applies.

Retention depends on the record type. Some logs stay only as long as needed for account safety or dispute handling, while tax or audit records can stay longer if law requires it.

Use the legal mailbox or the support form inside your account. Add your account ID, the topic and a clear request so we can route it to the right team quickly.

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